Author Blogger Mathew Patterson from helpscout
After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.
Messaging and customer service
Making customer service even better on Twitter: As Twitter searches for ways to grow, they are quietly adding customer service-specific features.
Messaging Apps Are Changing How Companies Talk with Customers: Argues that AI-driven conversations with in-app context present new opportunities for working with customers.
Conversational Commerce: Chris Messina says messaging apps provide “convenience, personalization, and decision support while people are on the go.”
Making customer service even better on Twitter: As Twitter searches for ways to grow, they are quietly adding customer service-specific features.
Messaging Apps Are Changing How Companies Talk with Customers: Argues that AI-driven conversations with in-app context present new opportunities for working with customers.
Conversational Commerce: Chris Messina says messaging apps provide “convenience, personalization, and decision support while people are on the go.”
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"We found this message, and feel there should be more exposure, if you agree, comment below and share. Better yet start a conversation with this blogger. Note this blogger does not know we found him to be of interest. Optional to mention where you had capture his message." ~ The Cloud Computing Social Analyst Network
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"We found this message, and feel there should be more exposure, if you agree, comment below and share. Better yet start a conversation with this blogger. Note this blogger does not know we found him to be of interest. Optional to mention where you had capture his message." ~ The Cloud Computing Social Analyst Network
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