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Sunday, December 2, 2018

Messaging Is So Hot Right Now by Mathew Patterson


Author Blogger Mathew Patterson from helpscout
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messaging applications
Messaging Is So Hot Right Now
After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Messaging and customer service

Making customer service even better on Twitter: As Twitter searches for ways to grow, they are quietly adding customer service-specific features.

Messaging Apps Are Changing How Companies Talk with Customers: Argues that AI-driven conversations with in-app context present new opportunities for working with customers.

Conversational Commerce: Chris Messina says messaging apps provide “convenience, personalization, and decision support while people are on the go.”


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